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Franklin House of Pizza
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Privacy Policy

Last updated: 07/20/2026

1. Refund & Return Policy

At Franklin House of Pizza, we want every customer to enjoy their order. If there is ever an issue with your purchase, we are here to help. Please review our refund and return guidelines below.

Order Accuracy Issues                                    

If your order is incorrect, missing items, or not prepared as requested, please contact us within 30 minutes of receiving it. We will gladly remake the item or provide an appropriate solution.

Quality Concerns                                    

If you receive an item that is not up to our quality standards, please notify us immediately. We may request a photo of the item so we can address the issue and improve our service.

Refund Eligibility                                    

Refunds may be issued in the following situations:

  • Duplicate order or duplicate charge
  • Order not received
  • Incorrect order that cannot be corrected
  • Verified quality issue

Refunds are issued back to the original payment method. Please allow 3–5 business days for your bank to process the refund.

Non‑Refundable Situations                   

We cannot offer refunds for:

  • Orders where the customer changes their mind after food is prepared
  • Items that were consumed more than halfway
  • Delivery delays caused by weather, traffic, or factors outside our control

Cancellations                                           

Orders may be canceled within 5 minutes of placing them. After food preparation begins, cancellations may not be eligible for a refund.

Contact Us                                              

If you need help with an order, please contact us:

Franklin House of Pizza

Phone: 508-528-2811

Email: franklinhousepizza@gmail.com

Address: 355 W Central St, Franklin, MA 02038

 

Accepted Payment Methods 🟦 Visa 🟥 Mastercard 🟩 American Express 🟧 Discover

2. Delivery Policy

  • We offer delivery within our local service area in Franklin, MA. Delivery times are typically 30–60 minutes, depending on traffic, weather, and order volume. Delivery fees and minimums vary by location and are shown at checkout.

    Customers must provide an accurate address and phone number. If we cannot reach you or access the delivery location, the order may be marked as completed.

    If your order is missing, or has an item, incorrect, or has an issue, please contact us immediately. Refunds or adjustments are handled case‑by‑case.

    Contact Us                                             

    Franklin House of Pizza

    Phone: 508-528-2811

    Email: franklinhousepizza@gmail.com

    Address: 355 W Central St, Franklin, MA 02038

3. Collection of PI

We collect [insert personal information collected here, e.g., version of web browser, IP address, time zone, cookie information, and how you interact with the Website] to load the website accurately and perform analytics to optimize our website.

4. Use of personal information

Purpose of Collection for [e.g., Order Information]: To provide products or the Services to fulfill our contracts, to process your payment information, and provide you with invoices and/or order confirmations, communicate with you, and provide information or advertising related to our Services.

5. Disclosure of personal information

We disclose Personal Information:
  • [Insert any vendors or service providers or third parties you share or disclose personal information to]
  • To Oracle, the provider of the Oracle Restaurants eStore platform. We use the Oracle Restaurants eStore platform to manage order taking, our marketing campaigns, and to generate aggregated analytics information, as described above.

6. Security

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. If you have questions about our security practices, please notify us in accordance with the “Contacting Us” section below.

7. Rights and access

You may have a right to know, access, erase, and correct the Personal Information we hold about you and if you would like to exercise these rights, please contacts us at the contact information below.

8. Retention period

We retain your Personal information for [appropriate time period for the purposes listed above]

9. Sensitive information

We ask that you not send us, and you not disclose, any other sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, biometrics or genetic or health characteristics, criminal background, or trade union membership) on or through the Services.

10.Contacting Us

If you have any questions or complaints about this Privacy Policy, please contact us at [EMAIL ADDRESS], or:
[POSTAL ADDRESS]

11. Updates to this privacy policy

We may make important changes to this Privacy Policy and the legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised.